MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases
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In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
Request More InfoUpcoming Class Schedule
$495.00
Sep 18 - Sep 18, 2026
9:00 AM - 5:00 PM Eastern- VILT
- Oct 20 - Oct 20, 2026
- 9:00 AM - 5:00 PM Eastern
- VILT
Upcoming Schedules
| Date | Time | Enroll |
|---|---|---|
| Sep 18 - Sep 18, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Oct 20 - Oct 20, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Nov 19 - Nov 19, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Dec 22 - Dec 22, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
Who should attend MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases Course
MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios. **IMPORTANT:**Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents. For a basic understanding of Copilot, see the following online training: Get started with Microsoft 365 Copilot.
Prerequisites for MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases Course
MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases Course Outline
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FAQs on MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases
This course is designed for business users who want to strengthen their Microsoft 365 Copilot skills and apply them to solve real-world business use case scenarios.
Learners should have familiarity with core Microsoft 365 applications such as Word, Excel, and PowerPoint. The course is suitable for all user types working with Microsoft Copilot for Microsoft 365.
The course covers an introduction to Microsoft 365 Copilot, practical use cases across Word, Outlook, PowerPoint, Excel, Teams, and Copilot Chat, as well as best practices for optimizing and extending Copilot through effective prompt engineering.
Participants will learn how Microsoft 365 Copilot works, explore its core components, understand responsible AI practices, and gain hands-on skills to boost productivity using Copilot across various Microsoft 365 apps.
Yes, the course includes a dedicated module on optimizing and extending Copilot, covering the art and science of AI prompting, best practices, and techniques for building effective prompts.