55342 Supporting and Troubleshooting Windows 11
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What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.
Request More InfoUpcoming Class Schedule
$2,495.00
Sep 21 - Sep 24, 2026
9:00 AM - 5:00 PM Eastern- VILT
- Oct 19 - Oct 22, 2026
- 9:00 AM - 5:00 PM Eastern
- VILT
Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.
This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability. Troubleshoot Windows 11 PCs using modern tools and enterprise techniques Administer and troubleshoot Windows Admin Center and Windows PowerShell Resolve Group Policy errors and network connectivity issues Configure and troubleshoot user state, Folder Redirection, and profile management Troubleshoot app compatibility, remote access, and name resolution problems Monitor system performance and maintain enterprise-wide Windows 11 deploymentsUpcoming Schedules
| Date | Time | Enroll |
|---|---|---|
| Sep 21 - Sep 24, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Oct 19 - Oct 22, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Nov 16 - Nov 19, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
| Dec 14 - Dec 17, 2026 | 9:00 AM - 5:00 PM Eastern | Add To Cart |
Who should attend 55342 Supporting and Troubleshooting Windows 11 Course
55342 Supporting and Troubleshooting Windows 11 Course Outline
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FAQs on 55342 Supporting and Troubleshooting Windows 11
This course is intended for Enterprise Desktop Support Technicians (EDSTs) who provide Tier 2 support to users on domain-joined Windows 11 computers, typically within medium to large enterprise organizations.
Students will learn to troubleshoot Windows 11 using modern enterprise tools, administer systems via Windows Admin Center and PowerShell, resolve Group Policy and network issues, manage user state and profiles, address app compatibility and remote access problems, and monitor system performance across enterprise deployments.
The course covers nine modules including Windows 11 fundamentals, remote administration, startup and recovery, devices and drivers, network connectivity, Group Policy, security settings, user state management, and resource access such as file sharing and printer management.
While not explicitly listed, this course is best suited for IT professionals with prior experience supporting Windows operating systems in a domain-joined enterprise environment, as it builds on Tier 2 troubleshooting knowledge.
The course prepares you to resolve common enterprise issues such as Group Policy errors, network and name resolution failures, BitLocker and startup recovery problems, driver conflicts, and user profile or Folder Redirection issues.