Business Process Improvement
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- 287 Courses
Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.
Request More InfoUpcoming Class Schedule
$1,195.00
Dec 07 - Dec 08, 2026
9:00 AM - 5:00 PM America/Chicago- VILT
Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.
Business Process Improvement (BPI): Core Concepts and Practices
Key BPI Concepts, Process Types, and Success/Failure Factors
- Understanding core, support, and management process types
- Recognizing common reasons BPI initiatives succeed, such as leadership support and clear goals
- Identifying common failure points, including poor scoping and lack of stakeholder buy-in
Defining and Structuring Business Problems
- Writing clear, concise problem statements
- Crafting effective business need statements
- Aligning problem definitions with organizational objectives
Scoping and Modeling Current-State Processes
- Using SIPOC diagrams to define process boundaries
- Creating process maps to visualize workflow steps
- Developing swim lane diagrams to clarify roles and handoffs
Analyzing Process Performance
- Identifying and selecting relevant performance metrics
- Detecting waste and sources of variation
- Conducting root cause analysis
Designing Improved Processes
- Applying value optimization principles
- Enhancing quality throughout the process
- Reducing cycle time and improving efficiency
Implementing, Monitoring, and Sustaining Improvements
- Applying change management strategies
- Establishing monitoring and control mechanisms
- Embedding continuous improvement practices
Who should attend Business Process Improvement Course
This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements.
Prerequisites for Business Process Improvement Course
Business Process Improvement Course Outline
- Define business processes
- Identify types of processes in organizations
- Explain why BPI matters
- Understand why most process improvements fail
- Apply a simple BPI framework
- Define the problem before solving it
- Learn a consistent business problem structure
- Write a strong business need statement
- Explain why scope matters
- Determine process scope
- Define pre and post conditions
- Scope diagram overview
- Create a SIPOC
- What is a process model
- Identify key participants
- Prepare to model the process
- Understand basic modeling notation
- Apply modeling best practices
- Create a Process Map
- Create a Swim Lane Map
- Collect the data
- Define process metrics
- Identify what to measure
- Analyze data variation
- Apply data analysis techniques
- Identify waste
- Perform root cause analysis
- Design an effective process
- Apply creative thinking techniques
- Prioritize improvements
- Apply time, quality, and value design principles
- Learn a simple implementation lifecycle
- Plan for implementation and OCM
- Create a feedback strategy
- Monitor process performance
- Sustain improvements
- Build a continuous improvement mindset
Resources
FAQs on Business Process Improvement
This course is designed for professionals responsible for improving or managing business processes. It’s ideal for anyone who needs to analyze existing workflows, design optimized processes, and measure performance improvements.
There are no strict prerequisites, though familiarity with basic business processes or workflows, experience working within a process in any role, and exposure to process maps or improvement efforts are recommended but not required.
You will learn to define and structure business problems, scope and model current-state processes using tools like SIPOC and swim lane diagrams, analyze process performance and root causes, design improved processes, and implement sustainable improvements using change management practices.
The course covers six main areas: introduction to BPI concepts, defining the problem, scoping the current process, modeling the current process, analyzing the current state, and designing the future process.
Yes, the course teaches hands-on application of tools such as SIPOC diagrams, process maps, and swim lane diagrams, along with techniques for data analysis, waste identification, and root cause analysis.