Providing Outstanding Customer Service
5 Based on 213 reviews- 64,998 Learners
- 287 Courses
This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.
Request More InfoUpcoming Class Schedule
$795.00
Dec 03 - Dec 03, 2026
9:00 AM - 5:00 PM America/Chicago- VILT
Who should attend Providing Outstanding Customer Service Course
Providing Outstanding Customer Service Course Outline
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This course is designed for anyone responsible for providing customer service to internal or external customers, including frontline staff, support teams, and professionals seeking to improve their customer interaction skills.
The course covers defining customer service, developing a positive customer service mindset, identifying customer needs and expectations, effective communication techniques across various channels, and strategies for delivering memorable, brand-enhancing service.
No prior experience or prerequisites are required. This course is suitable for beginners as well as those looking to refine their existing customer service skills.
Participants will learn to define customer service, adopt a healthy service mindset, identify and meet customer needs, use effective communication methods including digital and AI-driven tools, and deliver consistently outstanding service experiences.
The course includes a dedicated section on connecting with customers through various communication channels, covering effective digital communication practices and the role of Artificial Intelligence in enhancing customer service delivery.