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CompTIA Soft Skills Essentials
5 Based on 213 reviews- 335,880 Learners
- 287 Courses
CompTIA Soft Skills Essentials builds practical employability skills across professionalism, communication, teamwork, critical thinking, problem-solving, and career development. Learners explore workplace habits, time management, professional appearance, active listening, questioning, writing, collaboration, team development, feedback, decision-making, resumes, networking, and interviewing.
Request More InfoThe course uses activities, case studies, and lesson reviews to help learners apply these skills in professional settings and strengthen their readiness for long-term career success.
- Demonstrate professional habits, effective time management, and workplace readiness.
- Adapt professional appearance and grooming to different workplace settings.
- Use communication pillars, active listening, effective questioning, and strong writing practices.
- Recognize body language, communication barriers, and techniques for positive communication.
- Collaborate effectively across in-person, remote, and project-team environments.
- Navigate team-development stages, communication styles, conflict, and feedback.
- Apply critical-thinking, cost-benefit, risk-assessment, and decision-making methods.
- Build a professional brand, resume, LinkedIn presence, network, and interviewing strategy.
Who should attend CompTIA Soft Skills Essentials Course
- Early-career professionals and individuals preparing to enter the workforce
- Technical professionals seeking stronger workplace and communication skills
- Team members who want to improve collaboration, feedback, and problem-solving
- Job seekers preparing resumes, LinkedIn profiles, networking plans, and interviews
- Anyone seeking a practical foundation in professional and career-readiness skills
CompTIA Soft Skills Essentials Course Outline
- Character and Professionalism
- Employability Skills
- High-Level Employability Skills
- Benefits of Employability Skills
- Lesson Review
- Habits and Qualities of Effective Employees
- Time Management Using the Eisenhower Matrix
- Activity: Time Management
- Habits for Workplace Excellence
- Key Qualities for Professional Success
- Lesson Review
- Professional Appearance
- Your Appearance in the Workplace
- Following a Professional Dress Code
- Adapting Your Appearance to Different Professional Settings
- Assembling a Professional Wardrobe
- Understanding Personal Grooming
- Essential Grooming Habits
- Developing Your Grooming Routine
- Case Study: Dress and Grooming
- Activity: Dress for Success
- Adjustments for Different Professional Settings
- Activity: Professional Appearance
- Lesson Review
- The Four Communication Pillars
- The Four Major Pillars
- Identifying Who
- Identifying What
- Explaining Why
- Choosing How
- Case Study: Using the Four Communication Pillars
- Activity: The Four Communication Pillars
- Lesson Review
- Developing Listening Skills
- The Importance of Listening Skills
- Core Components of Active Listening
- Overcoming Listening Barriers
- Activity: Listening Skills
- Lesson Review
- Effective Questioning
- The Importance of Questioning
- Open-Ended Questions
- Tips for Using Open-Ended Questions
- Mastering Closed-Ended Questions
- Mastering Probing Questions
- Reflective Questions
- Opinion-Seeking Questions
- Best Practices in Questioning
- Activity: Effective Questioning
- Lesson Review
- Effective Writing
- Features of Effective Writing
- Writing Best Practices
- Impactful Email Structure
- Key Elements of Effective Reports
- Techniques for Persuasive Writing
- Activity: Effective Writing
- Lesson Review
- Advanced Communication Techniques
- Body Language in Professional Settings
- Effective Body Language Skills
- Activity: Body Language
- Transforming Negatives into Positives
- Communication Barriers
- Activity: Use Communication Skills
- Lesson Review
- Collaboration and Teamwork
- Workplace Collaboration
- Digital Collaboration Tools
- Building Effective Teamwork
- Remote vs. In-Person Teamwork Dynamics
- Workplace Cooperation and Compromise
- Case Study: A Software Project That Failed Due to Poor Collaboration
- Lesson Review
- Team Stages
- Navigating the Forming Stage in Team Development
- Mastering the Storming Stage
- Mastering the Norming Stage
- Mastering the Performing Stage
- Navigating the Adjourning (Mourning) Stage in Team Development
- Case Study: Navigating the Storming Stage in an IT Project Team
- Activity: Team Stages
- Lesson Review
- Being a Great Team Member
- Developing Essential Team Player Qualities
- Case Study: Development of Essential Team Player Qualities
- Activity: Be a Good Team Member
- Project Teams
- Building an Effective Project Team
- Case Study: Assembling an Effective Team
- Steps to Resolve Conflict
- Activity: Resolve Conflict
- Lesson Review
- Using Communication Styles
- Communication Styles
- Communication Styles in the Workplace
- Case Study 1: Dominator Communication Style
- Case Study 2: Persuader Communication Style
- Case Study 3: Supporter Communication Style
- Case Study 4: Analyzer Communication Style
- Activity: Team Communication Styles
- Lesson Review
- Understanding Feedback
- The Role of Feedback in Team Dynamics
- Professional Feedback Structure
- Constructive Feedback Guidelines
- Case Study: The Importance of Timeliness in Feedback
- Case Study: The Power of Specificity and Descriptiveness in Feedback
- The SBI Feedback Model
- Mastering Receiving Feedback
- Case Study: Feedback During a Code Review
- Lesson Review
- Critical Thinking
- Importance of Critical Thinking in the Workplace
- Key Critical Thinking Skills
- Strategy 1: Question Assumptions and Explore Deeper Causes
- Strategy 2: Synthesize Complex Information for Better Decision-Making
- Training Resources to Support Critical Thinking Development
- Activity: Characteristics of Critical Thinkers
- Lesson Review
- Making Good Decisions
- Decision-Making and Problem-Solving as Critical Thinking Skills
- Case Study: Decision Making
- Completing a Cost-Benefit Analysis
- Avoiding Common Decision-Making Pitfalls
- Problem-Solving: A Critical Thinking Skill
- Risk Assessment in Decision-Making
- Decision-Making Frameworks
- Collaborative Problem-Solving
- Activity: Problem Solving
- Making a Decision
- Agile Decision-Making
- Agile Decision-Making: Case Study
- Heuristic Decision-Making
- Heuristic Decision-Making: Case Study
- The Rational Decision-Making Model
- Case Study in Rational Decision-Making Model
- Activity: Making Good Decisions
- Lesson Review
- A Successful Career
- Understanding Career Success
- Professional Image and Personal Brand
- Personal Brand
- Lesson Review
- Creating an Effective Resume
- Effective Resumes
- Key Elements of a Resume
- Case Study: Crafting a Winning IT Resume
- Activity: Create an Effective Resume
- Formatting Your Resume
- Building Your Professional Brand on LinkedIn
- LinkedIn Checklist
- Professional Networking
- Implementing Networking Strategies
- Lesson Review
- Interviewing Skills
- Preparing for a Job Interview
- Understanding the Interview Process
- Strategies for After the Interview
- STAR Interviewing Method
- Case Study: Mastering STAR Interviewing
- Activity: Interviewing
- Making a Strong First Impression
- Mastering the "Tell Me About Yourself" Question
- Lesson Review
