Interpersonal Communication for Project Leaders

Participants will learn to boost emotional intelligence, use effective questioning techniques, apply active listening approaches, understand Merrill & Reid Social Styles, identify visual/auditory/kinesthetic communication preferences, and adopt best practices for project communications.

The course covers four key areas: communicating across the project lifecycle, assessing social situations using emotional intelligence and social styles, selecting appropriate communication approaches based on stakeholder needs, and controlling dialogue through effective questioning and active listening.

There are no formal prerequisites listed, though the course is best suited for individuals already working as project managers looking to enhance their interpersonal and leadership skills.

You will learn the B.E.F.O.R.E. and D.A.N.C.E. frameworks for project communications, the Merrill & Reid Social Styles model, a problem-solving listening framework, and techniques for interpreting verbal, paraverbal, and nonverbal cues.