Who should attend ITIL® 4 Specialist – Create Deliver and Support (CDS) Course
Prerequisites for ITIL® 4 Specialist – Create Deliver and Support (CDS) Course
ITIL® 4 Specialist – Create Deliver and Support (CDS) Course Outline
Resources
FAQs on ITIL® 4 Specialist – Create Deliver and Support (CDS)
Delegates must have successfully completed the ITIL 4 Foundation Qualification and present their certificate as proof. Ideally, candidates should also have at least two years of professional experience in IT Service Management.
This course suits ITSM managers and aspiring managers, ITSM practitioners overseeing IT-enabled and digital products/services, individuals responsible for end-to-end service delivery, and existing ITIL qualification holders looking to expand their knowledge.
Delegates will learn to plan and build service value streams, understand how ITIL practices contribute to service creation, delivery, and support, integrate value streams across the SVS, and grasp methods for improving service performance and quality.
The course covers planning and building a service value stream, contributing to service creation and support through ITIL practices, and structuring activities for service delivery, including sourcing and service integration considerations.
The course emphasizes management and operational concepts, focusing on value streams, service design, testing, feedback loops, supplier sourcing, and practices for end-to-end service delivery rather than technical implementation.


