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The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods.
Virtual Instructor-Led Training 3 days / 24 hours

Who should attend ITIL® 4 Specialist – Create Deliver and Support (CDS) Course

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Prerequisites for ITIL® 4 Specialist – Create Deliver and Support (CDS) Course

ITIL® 4 Foundation

ITIL® 4 Specialist – Create Deliver and Support (CDS) Course Outline


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FAQs on ITIL® 4 Specialist – Create Deliver and Support (CDS)

Delegates must have successfully completed the ITIL 4 Foundation Qualification and present their certificate as proof. Ideally, candidates should also have at least two years of professional experience in IT Service Management.

This course suits ITSM managers and aspiring managers, ITSM practitioners overseeing IT-enabled and digital products/services, individuals responsible for end-to-end service delivery, and existing ITIL qualification holders looking to expand their knowledge.

Delegates will learn to plan and build service value streams, understand how ITIL practices contribute to service creation, delivery, and support, integrate value streams across the SVS, and grasp methods for improving service performance and quality.

The course covers planning and building a service value stream, contributing to service creation and support through ITIL practices, and structuring activities for service delivery, including sourcing and service integration considerations.

The course emphasizes management and operational concepts, focusing on value streams, service design, testing, feedback loops, supplier sourcing, and practices for end-to-end service delivery rather than technical implementation.