ITIL® 4 Strategist – Direct Plan and Improve (DPI)
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This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
Request More InfoUpcoming Class Schedule
$2,385.00
Nov 30 - Dec 02, 2026
9:00 AM - 5:00 PM Eastern- VILT
This class includes an exam voucher.
The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practicesWho should attend ITIL® 4 Strategist – Direct Plan and Improve (DPI) Course
Prerequisites for ITIL® 4 Strategist – Direct Plan and Improve (DPI) Course
ITIL® 4 Strategist – Direct Plan and Improve (DPI) Course Outline
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FAQs on ITIL® 4 Strategist – Direct Plan and Improve (DPI)
Candidates must have successfully achieved the ITIL 4 Foundation Qualification and present the certificate as documentary evidence for admission. While not mandatory, at least two years of professional experience in IT Service Management is recommended.
This course suits ITSM managers, aspiring ITSM managers, managers involved in shaping strategy or continual improvement, and existing ITIL qualification holders looking to expand their knowledge and continue their service management journey.
Delegates will learn to create a learning and improving IT organization with strong strategic direction, understand key DPI concepts, scope direction and planning, integrate GRC principles, apply continual improvement methods, and use Organizational Change Management techniques.
The course covers key concepts of Direct, Plan and Improve, scoping what is to be directed, the role of GRC in the service value system, principles and methods for continual improvement, and applying communication and organizational change management.
Delegates will gain practical skills for creating an effective continual improvement culture, using governance and risk management principles, building business cases for improvement, conducting lessons learned sessions, and managing organizational change effectively.