ITIL® 4 Specialist – Drive Stakeholder Value (DSV)
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- 287 Courses
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
Request More InfoUpcoming Class Schedule
$2,385.00
Dec 09 - Dec 11, 2026
9:00 AM - 5:00 PM Eastern- VILT
This class includes an exam voucher.
The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following: Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing valueWho should attend ITIL® 4 Specialist – Drive Stakeholder Value (DSV) Course
Prerequisites for ITIL® 4 Specialist – Drive Stakeholder Value (DSV) Course
ITIL® 4 Specialist – Drive Stakeholder Value (DSV) Course Outline
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FAQs on ITIL® 4 Specialist – Drive Stakeholder Value (DSV)
The course teaches delegates how to optimize the value journey for all stakeholders by converting opportunity and demand into value, fostering engagement, and enabling stakeholders to co-create service value throughout the customer journey.
Delegates must have completed ITIL® 4 Foundation certification before taking this course.
This course is designed for relationship managers, CX managers, service delivery/desk managers, business analysts, product owners, architects, project/portfolio managers, supplier and contract managers, UX designers, and consultants involved in stakeholder engagement.
The course covers customer journey design, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand, designing service offerings, aligning expectations, co-creating service experiences, and realizing value.
It expands on the ITIL Foundation principle that service value is co-created through stakeholder involvement, providing practical methods and practices—like relationship and supplier management—to actively drive and sustain that value creation.