Managing Jira Service Projects
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- 287 Courses
An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
Request More InfoClass Price
$4,700.00
Schedule To Be Announced- VILT
Who should attend Managing Jira Service Projects Course
- Jira Service Management project admins
- Service management leads
- Managers
Managing Jira Service Projects Course Outline
Resources
FAQs on Managing Jira Service Projects
This course is designed for Jira Service Management project admins, service management leads, and managers responsible for overseeing service projects.
Participants will learn to configure and brand customer portals, create queues and SLAs, use a linked knowledge base, add participants, automate tasks, and administer service projects.
Yes, the course teaches how to configure and brand your customer portal to align with your organization’s needs and identity.
Yes, automating common tasks is a key part of the curriculum, helping streamline service project workflows and reduce manual effort.
The outline covers portal configuration, queue and SLA creation, knowledge base integration, participant management, task automation, and overall service project administration.