Atlassian Service Request Management Essentials
5 Based on 213 reviews- 198,613 Learners
- 287 Courses
An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.
Request More InfoClass Price
$4,700.00
Schedule To Be Announced- VILT
Who should attend Atlassian Service Request Management Essentials Course
- Jira Service Management project admins
- Service request management team lead
Atlassian Service Request Management Essentials Course Outline
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FAQs on Atlassian Service Request Management Essentials
This course is designed for Jira Service Management project admins and service request management team leads.
You will learn how to create a service project, set up a knowledge base for customer self-service, and run and interpret Jira Service Management reports to gain insights and drive improvements.
While not explicitly required, this course is best suited for those already in or transitioning into project admin or team lead roles, as it focuses on essential management tasks within Jira Service Management.
Key topics include setting up service projects, building a customer self-service knowledge base, and using reporting tools to analyze service performance and identify areas for improvement.
This course equips you with practical skills to efficiently manage service projects, empower customers through self-service resources, and use data-driven insights to enhance service delivery.