ITIL® 4 Specialist: Collaborate, Assure and Improve
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This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
Request More InfoUpcoming Class Schedule
$2,385.00
Aug 10 - Aug 12, 2026
9:00 AM - 5:00 PM America/New_York- VILT
- Nov 30 - Dec 02, 2026
- 9:00 AM - 5:00 PM America/New_York
- VILT
The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Key Concepts of CAI Practices
- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL capability model can be used to develop the CAI practices.
- Understand how the ITIL guiding principles support the CAI practices.
Who should attend ITIL® 4 Specialist: Collaborate, Assure and Improve Course
Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification
Prerequisites for ITIL® 4 Specialist: Collaborate, Assure and Improve Course
Resources
FAQs on ITIL® 4 Specialist: Collaborate, Assure and Improve
This course covers the key concepts, processes, roles, and competences of the CAI (Collaborate, Assure and Improve) practices within the ITIL 4 framework, preparing candidates for the ITIL 4 Specialist CAI qualification.
Candidates must hold either the ITIL 4 Foundation certificate or the ITIL 3 Foundation certificate before enrolling in this course.
This course is designed for candidates who are pursuing the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
You will learn how to apply CAI practices, understand how information and technology enable these practices, recognize the role of partners and suppliers, and use the ITIL capability model alongside ITIL guiding principles to improve service management.
This course is offered by New Horizons, a recognized training provider for ITIL and other professional certification programs.