ITIL® Service (Version 5)
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The ITIL Service (Version 5) course provides learners with the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL 5.
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$1,695.00
Schedule To Be Announced- VILT
Participants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI enabled environments.
Add the PeopleCert Membership+ to your course and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
- Core concepts of digital services and service value
- The ITIL Product and Service Lifecycle from a service perspective
- How value streams support service delivery and improvement
- Service governance, risk, and continual improvement
- How ITIL integrates with DevOps, AI, and project management
- How to prepare for and pass the ITIL® Service certification exam
Who should attend ITIL® Service (Version 5) Course
This course is intended for professionals responsible for designing, delivering, supporting, and improving IT-enabled services within modern digital organizations. It is particularly valuable for individuals focused on service quality, operational excellence, and ensuring services consistently deliver value to customers and the business.
Prerequisites for ITIL® Service (Version 5) Course
ITIL® Service (Version 5) Course Outline
- Definition and characteristics of digital products
- How digital products create value and enable services
- Relationships between digital products, services, and service offerings
- Overview of the ITIL Product and Service Lifecycle from a product perspective
- Understanding consumer needs, market context, and product direction
- Aligning product vision, positioning, and portfolio decisions
- Applying discovery at organizational, portfolio, and product levels
- Assessing context, agreeing objectives, prioritizing initiatives, and communicating roadmap changes
- Human centered and holistic product design principles
- Designing product capabilities, interfaces, and workflows
- Creating product specifications and prototypes
- Translating product direction into actionable designs
- Acquiring technology, people, and third party services for products
- Evaluating sourcing options and acquisition strategies
- Managing suppliers and internal capabilities
- Ensuring acquired resources support product lifecycle needs
- Integrating design into build activities
- Developing and testing product components and integrations
- Managing iterative development and quality controls
- Preparing products for transition and use
- Transitioning products into live environments
- Managing releases, deployments, and change
- Ensuring product readiness, knowledge transfer, and risk management
- Stabilizing products during early life support
- Operating digital products reliably and securely
- Monitoring product performance, availability, and capacity
- Managing incidents and operational issues
- Maintaining product stability and operational effectiveness
- Delivering product enabled services to consumers
- Managing onboarding, access, and service interactions
- Supporting service consumption through products
- Maintaining service quality and stakeholder relationships
- Supporting products during normal operation and disruption
- Managing problems, known errors, and recovery activities
- Using knowledge to improve product support effectiveness
- Reducing recurrence and improving product resilience
- Managing digital products end to end across the lifecycle
- Integrating lifecycle activities into product value streams
- Governing products for consistency, sustainability, and improvement
- Applying continual improvement to product management
- Integrating ITIL Product with DevOps practices
- Aligning ITIL Product with PRINCE2 and project delivery
- Using AI and automation to support product management
- Applying governance and decision support across the product lifecycle
Resources
FAQs on ITIL® Service (Version 5)
Participants must hold either an ITIL 4 Foundation certification or an ITIL (Version 5) Foundation certification before enrolling in this course.
This course is designed for IT professionals responsible for designing, delivering, supporting, and improving IT-enabled services, particularly those focused on service quality, operational excellence, and ensuring services deliver consistent value to customers and the business.
The course covers digital products and services, the ITIL Product and Service Lifecycle, discovery and design principles, acquisition of technology and resources, service value streams, governance, risk, continual improvement, and integration with DevOps, AI, and project management.
You will be prepared to understand and apply core ITIL Service concepts, support digital service delivery and improvement, and take the ITIL® Service certification exam.
The course explains how ITIL principles integrate with DevOps, AI, and project management methodologies to support effective, modern service management practices within digital organizations.