ITIL® (Version 5) Foundation Training

Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.

ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.

This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.

Add the PeopleCert Membership+ and receive these additional benefits:

• 1-year PeopleCert membership + Subscription
• 1 Free Exam Retake

Key concepts of digital product and service management

• How value is co-created with consumers and partners
• The ITIL product and service lifecycle model
• The ITIL value system
• The ITIL value chain
• The four dimensions of Product and Service Management
• The ITIL Management Practices
• The ITIL guiding principles